This Privacy Policy explains how Shutter Vision processes personal data when you use the website, make an enquiry, book product photography services, review proofs, or receive edited files. It applies to our studio and on-location photography work in Polokwane and to related communication, delivery, and support activities.
We may collect names, contact details, business or brand information, project briefs, product counts, shot lists, reference materials, booking details, payment records, communication history, proofing selections, and delivery preferences. Where relevant, we also process technical data such as device information, browser data, and basic usage logs from the website and private galleries.
We receive data from website forms, email, phone calls, planning discussions, file uploads, gallery interactions, payment processes, and information created during the photography workflow, including project notes, approvals, and file naming records. Some technical data is collected automatically when the website or gallery services are used.
Cookies may include strictly necessary cookies for security and session management, functional cookies for remembering preferences, and limited analytics cookies that help us understand site performance and usage patterns. We do not rely on cookies to collect more information than is needed for these purposes.
You can manage cookies through your browser settings and, where available, through on-site preference tools. Blocking some cookies may affect form submission, gallery access, or other site functions that rely on basic session handling.
We use personal data to respond to enquiries, assess product counts and style requirements, prepare quotes and delivery plans, schedule sessions, manage approvals, produce and edit images, deliver proof and final galleries, process payments, maintain records, support customer communication, operate the website, and meet legal or accounting obligations. We may also use limited technical data to secure the site, prevent abuse, and understand how the website is used.
We may share personal data with service providers that support website hosting, payment processing, file delivery, communications, storage, or technical maintenance. Where a third party processes data on our behalf, it is expected to use the information only for the agreed service and to apply appropriate confidentiality and security measures.
We may share personal data with public authorities, regulators, courts, or other parties when necessary to comply with legal obligations, enforce agreements, protect our rights, or respond to lawful requests. We may also disclose information where this is needed to prevent fraud, security incidents, or misuse of our services.
Subject to applicable law, you may request access to your personal data, ask for correction of inaccurate information, object to certain processing, or request deletion where we are not required to keep the data. Some records may need to be retained for legal, accounting, or service administration reasons.
To make a privacy request, provide enough information for us to identify the relevant record and the action you want us to take. We will review the request and respond within a reasonable period, taking into account any legal exceptions or retention duties that apply.
Booking records, project files, communication history, and delivery records are retained for the period needed to complete the service, manage follow-up queries, meet accounting or legal obligations, and resolve disputes. When information is no longer required, it is deleted, anonymised, or securely archived according to its nature and our operational needs.
The updated version will apply from the date it is posted on the website unless a different effective date is stated. If a change materially affects how we handle personal data, we will take reasonable steps to draw attention to it through the website or direct communication where appropriate.
Use the contact details below for privacy questions, access requests, or concerns about this notice.
